Two-way messaging
Dispatchers and drivers message each other inside Tread, on the web and in the driver app. Send a change to every truck on an order, check in with one driver, and get photos and notes back from the field.
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What is two-way messaging for trucking dispatch?
Two-way messaging for trucking dispatch lets the office and the drivers message each other in real time. In Tread, dispatchers send messages from the web app and drivers reply from the Tread driver app. Send one message to every driver on an order, check in with one driver, and keep every message in a clear log on the order.
What it does
Send one message to all the drivers on an order, like “This order has been delayed.” Nobody has to make a round of phone calls.
Pick a driver on the order and ask what you need to know, like “How is your progress?” The reply comes back to the same thread.
Each order has its own Messaging tab, with an unread count, next to its jobs, loads, tickets, and timeline.
Messages show in a clear, simple log. The Messages area in the web app and the Messages tab in the driver app sort threads into All, Jobs, Orders, and Broadcasts, with search.
Choose a recipient and name the thread, like “check in.” If you already have a thread with that driver, Tread opens it instead of starting a new one.
How it works
Send a message from the order’s Messaging tab, from a driver on the order, or from the Messages area in the nav.
A push notification arrives on the driver’s phone. Tapping it opens the Tread driver app straight to that thread.
The driver answers with a note or a photo. The reply shows up in real time for dispatch, on the order and in Messages.
In the field
Plans change fast on a hauling day. Everyone on the job needs the change at the same time.
Safety alerts, reschedules, and order changes reach drivers as they happen, with a push notification for each new message. A truck that goes to the wrong place, or does the wrong thing, costs money. A fast message to every truck on the order cuts that risk.
Drivers attach photos from the phone’s gallery or camera, add notes, and message dispatch directly. Dispatch can send photos and notes out to drivers the same way.
9 in 10
dispatched drivers on Tread are active in the driver app.*
* 90.9% of 8,661 dispatched drivers, September 13 to October 3, 2026. Pooled, anonymous Tread data.
Where it fits
Messaging is part of the same system you use to schedule and dispatch trucks, track them live, capture tickets, and invoice the work. The message, the load, and the ticket sit on the same order, so nobody switches apps to find out what happened.
Drivers message from the same Tread driver app they use for loads, tickets, and time. Drivers who don’t use the app can still take jobs and send tickets with Tread’s texting features. Tread is SOC 2 Type 2 certified.
We’ll walk through one of your orders, send a broadcast to the drivers, and show you the replies as they come back.
Get my demo →FAQ
Yes. Two-way messaging runs in the Tread driver app on iOS and Android, in the Messages tab. Drivers who don’t use the app can still accept jobs and send ticket photos through Tread’s texting features.
Yes. Send a broadcast from the order, for example “This order has been delayed.” Every driver on that order gets it.
Yes. Message a driver from the order, or start a new thread in Messages by choosing the driver and naming the thread. If a thread with that driver already exists, Tread reopens it.
A push notification arrives when a message comes in. Tapping it opens the app straight to that thread. Messages show up in real time for both dispatch and the driver.
Yes. Drivers can attach photos from the phone’s gallery or camera and add notes. Dispatch can send photos and notes to drivers too.
Each order keeps its messages in its Messaging tab. The Messages area in the web app shows every thread, with filters for All, Jobs, Orders, and Broadcasts, and a search box.